What should I do if my order arrives damaged?
If your order arrives damaged, we are committed to resolving the issue promptly by rushing the replacement parts needed. To ensure we can address the situation effectively, damages must be reported within 72 hours of delivery. This allows us to liaise with the shipping carrier on your behalf. While we stand fully behind the quality of our products and will take necessary actions to rectify any issues, this does not qualify for a free return. Any returns will still be handled in accordance with our standard return policy.
How can I get assistance for a shipment that hasn’t arrived?
The quickest way to check the status of your shipment is to reply directly to the order confirmation email you received when placing the order. Alternatively, you can reach us via our live chat service or by calling us at 800-520-8044. Our team is here to assist you promptly.
How can I track the shipping status of my order?
To quickly get an update on the status of your order, simply reply to the confirmation email you received at the time of purchase. In addition, you can also reach out to our customer support team via live chat or give us a call at 800-520-8044. We’re always ready to assist you.
I am waiting for my order, what should I do?
We aim to ship all orders within 48-72 hours after they are placed. If you have not received a tracking number within four days of placing your order, please contact us. The quickest way to get an update is to reply directly to your order confirmation email. You may also reach us via live chat or call us at 800-520-8044. We strive to respond quickly to all inquiries to ensure a smooth experience.
What is the warranty policy?
All of our products are backed by a manufacturer’s warranty, and we will handle any warranty claims on your behalf to ensure a seamless process. The duration of warranties varies depending on the brand and product type, but generally, our warranties range between 1 to 3 years. For specific warranty details, you can check the product’s specification table or contact us directly at 800-520-8044 or through our live chat service.
How can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible via email or live chat. We will gladly cancel the order, provided it has not yet been shipped. However, if the order has already been dispatched, the cancellation will need to be processed in accordance with our return policy.
What is your return policy?
We offer a 30-day return window for most items, provided they are returned in unused condition and in their original packaging. To qualify for a return, items must be sent back within 30 days of delivery. Please note that returns are subject to a 15% restocking fee, and customers are responsible for return shipping costs. To initiate a return, email us at info@topmedicalmobility.com or contact our live chat agents, and we will guide you through the return process.
Do you charge for shipping, and how much is it?
Due to global increases in shipping costs since 2023, we have had to implement fixed shipping rates on certain brands and products, as dictated by our suppliers. However, we are happy to offer shipping rates that are discounted by 50% from the actual costs. Additionally, we have introduced a cash-back rewards program to help offset shipping expenses. For more information, please visit our offers page.
Is expedited shipping available? Can I request express shipping?
Yes, we offer expedited shipping options. However, these services are priced based on custom quotes specific to the order. Please contact our customer service team via live chat, email, or phone to get a quote and assistance with expedited shipping requests.
Are items delivered assembled, or is assembly required?
The assembly requirements depend on the specific product. Approximately 90% of our items either arrive fully assembled or require minimal, tool-free assembly. If you are unsure about the assembly process for a particular product, feel free to reach out to our customer service team at 800-520-8044 or via live chat, and we’ll provide you with the necessary information.