Orders & Payment Questions

How can I get help choosing the right product?
Our team of customer service experts is always ready to assist you in selecting the right product to suit your needs. You can reach us by calling 800-520-8044. Additionally, we offer comprehensive buying guides frequently updated on our website. For more information, please visit help.topmedicalmobility.com.

Are there payment plans or financing options available?
We offer flexible financing solutions through our trusted partners, Klarna and Affirm. To utilize a payment plan, simply select the item you wish to purchase, add it to your cart, and choose the payment plan option at checkout. You will then be directed to complete the application process through our financing partner. This ensures you can enjoy the convenience of spreading payments over time.

 Do you accept Medicare or other insurance payments for your products?
Yes, many of our products can be covered by insurance, including Medicare. To qualify, you’ll need to obtain a prescription from your healthcare provider and submit the appropriate claim paperwork to your insurance company. Keep in mind that deductibles and fees may apply, and your coverage might limit the selection of products available to you. For more detailed information on Medicare’s Durable Medical Equipment (DME) coverage, please visit Medicare.gov.

Can I add items to my existing order?
Yes, you can add items to an existing order. Please respond to the order confirmation email or contact us by phone as soon as possible, and we will adjust your order accordingly.